Shipping policy

vicOta - Shipping Policy

Thank you for shopping with vicOta.

Order Processing:
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Times:
Estimated delivery times vary depending on the destination and shipping carrier. Most orders are delivered within 3–10 business days after shipment.
*Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs:
Free standard shipping is available for orders delivered within the United States. If expedited shipping is offered, its price will be displayed at checkout before payment is completed.

Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Delays:
vicOta is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside our control.

International Orders:
Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees required by their local authorities unless otherwise stated at checkout.

Incorrect Shipping Information:
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@imvicota.com within 7 days of delivery or expected delivery so we can assist in resolving the issue.

Contact

For shipping-related questions, please contact:

vicOta
EliteM AI Inc
support@imvicota.com
https://imvicota.com