Refund policy

vicOta 60-Day Money-Back Guarantee

We want you to have enough time to try the vicOta ritual consistently.

If you are not satisfied with a vicOta purchase made through imvicota.com, contact us within 60 days of delivery at support@imvicota.com. Please include your order number and the reason for your return.

You may have opened or tried the product during the 60-day period. Our support team will provide return instructions and may ask you to return any remaining product and packaging. vicOta will cover the cost of authorized return shipping.

Once the return is received, or once our support team confirms that no return is required, approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card provider.

Original expedited shipping charges, customs duties, import taxes, and other fees paid to third parties are not refundable.

Products purchased from another retailer must be returned through that retailer and are subject to that retailer's policy.

For damaged, defective, incorrect, or lost orders, contact support@imvicota.com as soon as possible so we can help.